Introduction
Carryn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").
Please read this privacy policy carefully. By using our Platform, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our Platform, including:
- Name, email address, and phone number
- Delivery addresses and location data
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
- Profile photos and account settings
Automatically Collected Information
When you access our Platform, we may automatically collect:
- Device information (device type, operating system, unique device identifiers)
- IP address and location data
- Usage data (pages visited, features used, time spent on the Platform)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer support
- Send promotional communications (with your consent)
- Improve our Platform and services
- Detect and prevent fraud
- Comply with legal obligations
Information Sharing
We may share your information with:
- Vendors and Riders: To fulfill your orders, we share necessary information with restaurants, vendors, and delivery riders.
- Payment Processors: We share payment information with secure payment processors to complete transactions.
- Service Providers: We may share information with third-party service providers who assist us in operating our Platform.
- Legal Requirements: We may disclose information when required by law or to protect our rights.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing, and regular security audits.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent where we rely on consent for processing
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@carryn.app
Address: Lagos, Nigeria